This blog shares some of our thoughts about plain language, and the latest discussions about plain English and clear design in New Zealand, and around the world.

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26 September 2012

A welcome surprise

I recently received new policy documents for my car insurance. It was great to see this note attached.

image - note from the AA - improving the definition of your cover

We have simplified our policy wording and made it easier for you to find the information you need. We have also explained our benefits and some of the insurance terms we use in more detail so that your car insurance policy is easier to understand.
Good work AA!

Read the policy document (PDF download, 1.2MB)


  1. Greetings from Canada!

    I've seen plain language and good, clear design coming from home and auto insurers for about ten years now. One effort I'm quite familiar with was inspired by the UK parent co. It's great to see so many others jumping onboard, in home and auto as well as other insurance and financial products.

    1. Thanks for your comment, simplyread. I've just completed a plain English rewrite of the terms and conditions of a credit contract - it's good to think that I might be helping people to really understand what they're signing up to.